Warranty Guidelines

The part must be installed within 30 days from delivery date in accordance with the guidelines and warranty validation procedures contained in this document. At our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed.

WOODFINS LIMITED PART WARRANTIES

Subject to the limitations below, all of our parts come with a 90 day warranty. Woodfins, LLC expressly warrants to the original purchaser from the date of purchase against the failure of the part due to defects in Woodfins, LLC materials or workmanship (a defective part).

  • One (1) and Three (3) Year Limited Part Warranty coverages and a One (1) Year Limited Labor Warranty can be added for an additional charge. Prices vary depending on part purchased and length of coverage.

 

ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED BY THIS WRITTEN WARRANTY. If the purchaser complies with the terms of this warranty, Woodfins, LLC will repair or replace a defective part without additional shipping cost to you. Woodfins, LLC may, at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the part. The foregoing is the only, sole and exclusive remedy under the terms of this warranty.

Exclusions

 

  1. Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, storage fees, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty.
  2. Parts installed in vehicles used for fleet or commercial purposes are not covered by this warranty.
  3. Parts installed in vehicles that are raced or used off-road are not covered by this warranty.
  4. Parts installed in vehicles with modifications, including but not limited to the installation of parts not originally intended for the vehicle by its manufacturer, are not covered by this warranty.
  5. This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery.

 

General Limitations

 

  1. This warranty is extended only to the original purchaser and is not transferable. You must be able to provide an original receipt in your name for the warranty claim to be considered.
  2. Any repairs or removal of the part not authorized by Woodfins, LLC will void the warranty.
  3. We reserve the right to have the part inspected to insure that all pertinent provisions of this warranty have been met prior to any replacement, repair, or refund.
  4. THIS WARRANTY IS NULL AND VOID IF:
    1. Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance (e.g. using the incorrect types and levels of fluids and lubricants, as specified by the vehicle manufacturer).
    2. Product is installed in an application for which the vehicle manufacturer did not intend it.
    3. Failure is caused by towing a trailer or other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer.
    4. d. Product is installed or operated outside of the United States.
    5. e. Failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God.
    6. f. Failure is caused by neglect, abuse, misuse, racing (whether on road or off-road), or modifications to the vehicle.
    7. g. There is evidence that the vehicle was continually operated after a failure occurred.
    8. h. The heat tabs are missing, tampered with, melted, misplaced, or otherwise not as originally installed.
  5. This part may have accessories that are attached, and must be switched or removed to accommodate proper installation, which is the responsibility of the installer. Such accessories are not covered by this warranty.
  6. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
  7. Woodfins, LLC does not authorize any person to create for it any obligation or liability in connection with this warranty.

 

Limitations for Specific Parts

This warranty is limited to defects in the actual part ordered. All other parts that may be provided are considered “accessories and extra parts”. No warranty is provided for any such parts that are attached, including, but not limited to, solenoids, injectors (including diesel injectors), switches, sensors, cables, electronics, belts, hoses, water pumps or manifolds.

WARRANTY VALIDATION PROCEDURES

To validate the warranty on this part, installation must be completed within 30 days of delivery date and the work indicated below must be performed and documented at time of installation. Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.

Engines: At the time of installation, follow the procedures below:

 

  • Replace the following with new parts: timing belt (if applicable. If timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter.
  • Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines.
  • Flow-check the radiator and replace if necessary.
  • Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.

 

After installation:

  • Change the oil after the first 600 miles and then once every 3,000 - 5,000 miles thereafter.
  • Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines

 

Transmissions (Automatic): At the time of installation, follow the procedures below:

 

  • Replace the following with new parts: front pump seal, output shaft seal(s), pan gasket, and filter (where applicable). If no filter exists, screen must be cleaned thoroughly.
  • Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
  • Fill transmission / transaxle to the proper level using correct fluids in accordance with the vehicle manufacturer's guidelines.
  • Reset computer codes.
  • Adjust shifter mechanisms.

 

After installation:

  • Change transmission fluid at proper intervals in accordance with the vehicle manufacturer’s guidelines

 

Transmissions (Manual): At the time of installation, follow the procedures below:

 

  • Replace the following with new parts: external seals, clutch, pressure plate, release bearing.
  • Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
  • Fill transmission / transaxle to the proper level using correct fluids in accordance with the vehicle manufacturer's guidelines.
  • Adjust shifter mechanisms.

 

After installation:

  • Change transmission fluid at proper intervals in accordance with the vehicle manufacturer’s guidelines

 

Axle Assemblies and Transfer Cases: At the time of installation, follow the procedures below:

 

  • Replace the following with new parts: seals and cover gasket, where applicable
  • Fill fluids to the proper level using correct fluids in accordance with vehicle manufacturer’s guidelines.
  • All tires on the vehicle must be the same size, brand, make, model and tread depth.

 

ONE (1) YEAR LIMITED LABOR WARRANTY

If you have purchased the One (1) Year Limited Labor Warranty and your part is originally installed by an ASE-certified facility, and the above stated work is performed at time of installation, Woodfins, LLC will provide a One (1) Year Limited Labor Warranty from the date of original purchase, subject to the terms, exclusions, general and specific limitations of our Limited Part Warranty. Labor reimbursement will be in accordance with the original installation hourly rate and labor hours incurred, not to exceed the rate of $55.00 per hour and not to exceed the applicable hours schedule for the work performed as published in the Mitchell Repair Manual or AllData labor specifications at our discretion. Labor reimbursement amount not to exceed original part price.

RETURNS AND EXCHANGES

 

  1. You may return a part for refund or exchange within thirty (30) days from delivery date, provided that the part has not been installed and is returned in the same condition as provided to you.
  2. To initiate a return or exchange, please contact a Woodfins, LLC Customer Care Representative at (866) 634-9838 to obtain return authorization. Returns not authorized or arranged by Woodfins, LLC will not be accepted or refunded.
  3. Upon installation of your part within 30 days of delivery, any requests for a return or exchange are subject to Woodfins, LLC warranty policy and must be processed through our Warranty Department by calling (866) 634-9838.
  4. Shipping and handling are non-refundable on cancelled, returned or exchanged product(s). Additionally, a 20% restocking fee will be deducted from the refund. These fees will be refunded when a return or exchange is due to Woodfins, LLC providing an incorrect part (not matching the part ordered) or a defective part. Additional shipping charges that were applied for parts shipped to non-standard delivery locations or to locations outside the continental U.S. are also not refundable

 

CORE CHARGES

Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by the recycling industry. Doing this helps our environment and helps keep the cost of recycled parts low. For these reasons a product with a core has an additional charge associated with it. If the old part is returned in reusable condition, the core charge will be credited back to the card used to purchase the part. Please note: It is the customer's responsibility to pay any shipping cost associated with shipping a core back to Woodfins, LLC. To initiate a core return, please contact a Woodfins Customer Care Representative at (888) 883-4466 to obtain return authorization. Core returns not authorized by Woodfins will not be accepted or refunded. It is the customer's responsibility to pay any shipping cost associated with shipping a core back to Woodfins.