Privacy Policy

This Privacy Notice was last updated on April 25, 2014

Woodfins, LLC recognizes the importance of maintaining your privacy and we are committed to protecting the personal information you share with us. This Privacy Notice discloses the privacy practices for Woodfins, LLC, which are applicable to our website, www.woodfins.com, and our phone-based contact center (collectively, “Woodfins, LLC”, “we” or “us”). Important details about what personal information we collect, how we use it, when and why we share it, and how we secure it are contained within this Privacy Notice. The end of the Privacy Notice provides methods through which you can contact us with any questions or complaints regarding our privacy practices and the manner in which we use the information we’ve collected about you.

Please note that we reserve the right to modify this Privacy Notice at any time. If we make material changes to this Privacy Notice, we will notify you by providing a notice on our home page, by providing a notice at the top of this Privacy Notice and/or via other means we believe are appropriate. By continuing to use the www.woodfins.com website and/or otherwise doing business with Woodfins, LLC after notice of such changes has been provided, you are consenting to such changes.

Information Collected

As part of your interaction with Woodfins, LLC, we may collect information that you voluntarily provide to us as part of the purchase, price quote, or registration process, or from email or other written or telephone communications with you. Such information includes, but is not limited to: name; mailing address; phone number; email address; and payment information (i.e. credit card number, expiration date, security code, and billing address). From time to time, depending on the product or service requested, additional information may be requested by Woodfins, LLC. In such instances, you will be aware that you are voluntarily providing this information to us. Please note that any phone conversations made with Woodfins, LLC employees may be monitored or recorded for quality assurance purposes.

Woodfins, LLC may collect information regarding your interactions with our website using cookies. A cookie is a small data file that a website saves to your internet browser, which may then be stored on your hard drive. Woodfins, LLC uses cookies to create a more personalized shopping experience for visitors to our site. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. Cookies simulate a continuous connection, i.e. they let our website "remember" information about your preferences and browsing session without disclosing personal information to us. This allows you to move within areas of our website more efficiently without reintroducing yourself. You can remove or block these cookies by using the settings in your Internet browser if you would like to disable this feature; although doing so may negatively impact your ease of use of the website. The “help” portion of the toolbar on most browsers tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

In addition, our web logs automatically record information that your browser sends whenever you visit a website. These web server logs may include information such as the URL of the web page you have requested, your IP address, your browser type, your browser language, the date and time of your request to be served a certain page and one or more cookies that may uniquely identify your browser. We may also record information about the URL from which you came to the Woodfins, LLC website if the associated website contained a direct link to www.woodfins.com.

Collection of Information from Children Under Age 13

Woodfins, LLC does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for or make purchases through the website. If you are under age 13, please do not attempt to register for the website or send any information about yourself to us. In the event we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have information from or about a child under age 13, please contact us at the e-mail or physical address listed at the end of this statement.

Use of Information

We use the personal information that you provide to us to facilitate the fulfillment of your orders, which may include:

  • contacting you to request additional information about your order or to relay information about your order to you;
  • providing some of your information to 3rd party suppliers and shipping companies;
  • enabling online order tracking on our website;
  • responding to communication from you, in regards to the reason you contacted us.

Unless you ask us not to, we also may use this information to contact you in the future via email, phone, direct mail, or other conventional communication methods to tell you about specials, new products or services, and other pertinent matters related to our relationship, as well as to request participation in surveys or contests from time to time as described below in this Notice. Even if you opt out of receiving such communications, Woodfins, LLC reserves the right to send you notices about your account and administrative matters.

Woodfins, LLC may use information about you or your activities within the Woodfins, LLC website in an anonymous, aggregate manner that does not disclose your identity or your personally identifiable information for purposes of determining how the Woodfins, LLC website is being used and improving the website content, layout and performance. Woodfins, LLC may also provide this aggregated anonymous information to third parties with which Woodfins, LLC does business, such as vendors/suppliers, delivery services, fulfillment houses, or advertisers.

Disclosure of Information

Woodfins, LLC is the sole owner of the information we collect from you. We will not share your personally identifiable information with any third party, except as indicated in this Notice. We will not sell or rent your personal information to any person or company without your consent.

We use one or more third-party payment processing companies to accept payment or handle billing for goods and services, one or more shipping companies to ship orders, and one or more third parties to assist us in warranty claim handling. Unless you enter separate agreements with these companies (e.g., such as establishing a PayPal account), these companies are not entitled to retain, share, store or use your personally identifiable information for any secondary purposes beyond filling or servicing your order with Woodfins, LLC or otherwise providing services on Woodfins, LLC’s behalf.

Woodfins, LLC occasionally partners with third parties to provide specific services requested by its customers, such as part installation. We may share names and/or contact information that is necessary for the third parties to provide the services you have requested or purchased, such as providing a repair shop with your name and phone number so the shop can make arrangements with you to perform your part installation. These parties are informed to use this information solely for the purpose of providing the services requested, however, as part of your interaction with these companies, you may be asked to provide additional information directly to these third parties. Consumers may wish to review the Privacy Notices of these companies if they are concerned about such matters. Woodfins, LLC is not responsible for the handling of personally identifiable information by its third-party providers.

Woodfins, LLC may also utilize third parties to assist us with future communications to you. For example, we may utilize a third party call center, direct mail or e-mail service company to facilitate Woodfins, LLC communications. Such communications would be directly related to your relationship with Woodfins, LLC, and will not be used for solicitation or promotion of non-Woodfins, LLC business. In these instances, Woodfins, LLC will only share the personal information necessary for these third parties to carry out the service requested by Woodfins, LLC. Such third parties will be contractually obligated not to retain, store, share, or use your personally identifiable information for any secondary purposes beyond providing the service contracted by Woodfins, LLC.

Woodfins, LLC may be required to disclose your information pursuant to lawful requests, such as court orders or subpoenas or otherwise to comply with applicable laws. We do not reveal information unless we have a good faith belief that an information request by a government agency, law enforcement agency or private litigant meets applicable legal standards. Additionally, we may share information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or illegal activity perpetrated through the website or to prevent imminent harm to any person(s). This may include sharing information with other companies, lawyers, agents or government agencies.

If ownership of all or substantially all of Woodfins, LLC were to change, your information may be transferred to the new owner. In any such transfer of information, your information would remain subject to the promises made in any preexisting privacy statement.

Information Security

Woodfins, LLC uses multiple layers of security to protect your electronic personal information, including, but not limited to, VeriSign SSL encryption technology and McAfee Secure Certification. You will see official seals from VeriSign and McAfee on the bottom of our web pages to indicate our compliance with these security measures. Any personal information shared or stored electronically as indicated in this Notice is encrypted to maintain appropriate levels of security and confidentiality. All electronic data retained on our servers is stored at an independent secure data center with restricted access.

Access to and Control of Your Information

You may contact us as indicated at the end of this Privacy Notice to:

  • Request a copy of data we have retained about you, if any;
  • Change/correct any data we have retained about you;
  • Request that we delete any data we have retained about you;
  • Express any concern you have about our collection, use, sharing and security of your personal data;
  • Opt out of any future contact from us.

Links

Our website may contain links to other websites. Woodfins, LLC is not responsible for the content or privacy practices of such other websites. We encourage our website users to be aware of when they leave our site and to review the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time Woodfins, LLC may request information from you via email, phone, direct mail, or link on our website as part of a survey or contest. Information requested may include contact information (i.e. name, address, and phone number) and demographic information (i.e. age range and income level). Participation in these surveys or contests is voluntary, and therefore, you may choose whether or not to participate in whole or in part, and thus disclose in whole or in part the information we have requested. Information provided as part of a survey or contest will be used for purposes of monitoring or improving the use and satisfaction of our website and/or other aspects of the Woodfins, LLC business model, the effectiveness of marketing campaigns, and in the case of contests, to notify the winners and award prizes. As stated earlier in this Privacy Notice, Woodfins, LLC is the sole owner of the information we collect from you. We will not share your information with any third party, except as indicated in this Privacy Notice, and we will not sell or rent your information to any person or company without your consent.

Notice of Revision

We reserve our right to change our Privacy Notice at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within thirty (30) days of their posting on this site. If we make changes, we will post them and will indicate at the top of this page the policy’s new effective date. If we make material changes to this Privacy Notice, we will notify you as set forth in the second paragraph of this Privacy Notice.

Contact Us

You may contact Woodfins, LLC at any time regarding our Privacy practices and this Privacy Notice.

  • Email us at: privacy@Woodfins, LLC.com
  • Write to us at:
    Woodfins, LLC
    attn: Privacy Notice
    Woodfins, LLC
    P.O. Box 5778
    Midlothian, VA 23112
  • Call us at: (888) 883-4466