FAQs
Who is Woodfins, LLC?
Headquartered near Richmond, Virginia, Woodfins, LLC is the leading nationwide supplier of guaranteed used auto parts and has been providing quality used auto parts for three generations. With millions of genuine used factory original parts available, covering nearly every make and model since 1986, Woodfins, LLC has the part you need for your next vehicle repair. Woodfins, LLC guaranteed used auto parts can be purchased on the web at www.woodfins.com which was the first interactive web site ever built for used auto parts. We ship your parts directly where you need them to be – your home, your repair shop, or just about anywhere else.
Our standards of quality and customer service lead the industry. Together with low and clearly stated online prices and many warranty options, Woodfins, LLC provides consumers with confidence in their used auto parts shopping experience.
What is included with the price shown online?
The price posted online includes our base warranty of 90 days. Each customer then has many warranty and shipping options to choose from right at their fingertips in our easy to use online store.
How long before the part arrives?
All Woodfins, LLC parts will be delivered within the continental U.S. within 7 business days. This allows for 2 business days of order processing and up to 5 business days for shipping.
For faster service, Woodfins, LLC offers Accelerated Delivery within 4 business days for an additional charge. You will see shipping options and prices after you add the product in the shopping cart. For more information on Accelerated Delivery options click here
Where will my part be delivered?
Woodfins, LLC can ship your part to your home, your repair shop, or to just about any other location you need it delivered to. We are unable to deliver our parts to post office boxes however and freight items cannot be delivered to an apartment.
For speedier delivery we highly recommend you choose a commercial address or place of business as your delivery address to insure there is someone available at the time of delivery.
What is the warranty on Woodfins, LLC Guaranteed Used Parts?
Woodfins, LLC supports your choice to purchase one of our guaranteed used auto parts by allowing you to choose between a ninety day, one year or three year unlimited mileage part warranty. A one (1) year labor warranty is also available at an additional charge when you choose a one(1) or three (3) year part warranty and your part is installed by an ASE-certified mechanic in accordance with Woodfins, LLC warranty validation guidelines. Please refer to our Warranty page for complete details.
What if the customer orders the wrong part?
Customers can exchange the part for the correct part with payment of additional freight and any difference in the cost of the item. Please Call Woodfins, LLC at 888-883-4466 prior to ordering with any questions or for a confirmation.
How do I cancel a Woodfins, LLC order?
Please Call Woodfins, LLC toll-free at (888) 883-4466 to cancel an order.
How do I contact Woodfins, LLC?
We have a sales and service center that is available to answer any questions. Contact Woodfins, LLC by Phone toll-free (888) 883-4466.
Are there parts you do not sell?
There are some parts that can't be sold or shipped simply because of regulations. Certain parts are not sold because we do not believe they provide good value for our customers. Air bags (containing explosives) and catalytic converters are examples of parts that can't be shipped. We don't sell parts that are subject to wear or deteriorate with age. For example, we do not sell used batteries or brakes online.
What parts do you carry?
We are able to provide the customer with a selection of millions of parts from all years, makes and models since 1986.
What if my search doesn't find any parts?
Although most of our parts are listed in the catalog, there are a few that are not. If the part is not listed in your search, it does not mean that the part is not available. Please call toll free 888-883-4466 to speak directly with a Customer Service Representative who can assist with your order.
What types of payments do you accept?
We accept all major credit cards. However, we do not accept cash or personal checks.
How do I place an order?
Woodfins, LLC is proud to be one of the few used auto parts companies offering clearly stated pricing and the ability to purchase your used auto parts online. You may place your order 7 days a week, 24 hours a day via our website at www.woodfins.com. You may also make your purchase over the phone with one of our Used Parts Specialists by calling us toll-free at (888) 883-4466. Our hours of operation for our call center are Monday - Friday 8:00am to 7:00pm EST, Saturdays 9:00am to 3:00pm EST, Sundays Closed. We look forward to serving you.
What is your return policy?
Woodfins, LLC is pleased to offer our customers the quality and value provided by our guaranteed used auto parts, and we want you to be satisfied with your purchase. If for some reason you are not satisfied, Woodfin offers our customers the following return policy:
You may return a part for refund or exchange within thirty (30) days from delivery date, provided that the part has not been installed and is returned in the same condition as provided to you. The customer is responsible for all shipping costs and these costs may be deducted from the refund through a 20% restocking fee not to exceed $300.
To initiate a return or exchange, please contact a Woodfins, LLC Customer Care Representative at (888) 883-4466 to obtain a return authorization. Woodfins, LLC will then arrange for return shipping of your part. Returns not authorized or arranged by Woodfins, LLC will not be accepted or refunded.
Upon installation of your part within 30 days of delivery, any requests for a return or exchange are subject to Woodfins, LLC warranty policy and must be processed through our Warranty Department by calling (888) 883-4466.
Once your returned part is received and inspected by Woodfins, LLC (usually within 2 business days of receipt), we will process your refund to the original method of payment. Please note that once Woodfins, LLC has processed your refund, it may take an additional 2-4 days for your credit card company to post the refund to your account. To cover the costs of processing and shipping, a restocking fee of 20% of the original sales price, not to exceed $300, is applicable on cancelled orders and on returned or exchanged product. This fee will be waived when the cancellation, return or exchange is due to Woodfins, LLC error, such as providing an incorrect part (not matching the part ordered) or a defective part. Additional charges may apply on returns or exchanges shipped from non-standard delivery locations or from outside the continental U.S.
What to Expect with your Woodfins, LLC Part?
Drive Train parts (Engines, Transmissions, Transfer Cases, axle assemblies):
- Part will be inspected and tested when possible
- Part will have all fluids drained (some residue may remain)
- Warranty validation procedures will need to be followed to meet warranty guidelines
- In the case of Automatic Transmissions a Torque Converter will be included
All Other Parts
- Part will be inspected for cracks, dents, scratches, previous repairs, broken mounting points
- Model and style will be matched for correct interchange application
- Color match not guaranteed unless specifically requested (additional charges apply)
- Part will be bench tested if possible to ensure unit is operational
- Part will be inspected for material integrity and proper operation
- Order will be complete with all parts as indicated in the “What’s included” section of the Part Details page
- Where applicable part will be inspected to be straight and true
What is a core charge?
Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by the recycling industry. Doing this helps our environment and helps keep the cost of recycled parts low. For these reasons a product with a core has an additional charge associated with it. If the old part is returned in reusable condition, the core charge will be credited back to the card used to purchase the part. Please note: It is the customer's responsibility to pay any shipping cost associated with shipping a core back to Woodfins, LLC. To initiate a core return, please contact a Woodfins Customer Care Representative at (888) 883-4466 to obtain return authorization. Core returns not authorized by Woodfins will not be accepted or refunded. It is the customer's responsibility to pay any shipping cost associated with shipping a core back to Woodfins. .
What are these abbreviations?
DRW or SRW refers to a truck and DRW is dual rear wheels and SRW is single rear wheel.
AT or MT means Automatic Transmission or Manual Transmission
QTR mtd or Lid mtd refers to taillights and QTR is a light mounted in the quarter panel and Lid mtd is a light mounted in the trunk lid
LHD or RHD means Left Hand Drive or Right Hand Drive (which side of the car you sit in to drive it when looking out of the windshield)
Is this part rebuilt, remanufactured, new, or used?
All of Woodfins, LLC parts are guaranteed used auto parts. Our parts come from wrecked, insurance, abandoned vehicles and some are sold to recyclers for junk. This is an OEM used part. It will not look new or remanufactured.
What does the warranty cover?
Woodfins, LLC parts warranty covers a defective part during the warranty period purchased on the original invoice. If the part goes bad, we will send the customer a replacement part without charge. We also offer a labor warranty that would cover some of the mechanics labor charge to replace the warranted part from Woodfins, LLC. If the customer does not purchase the labor warranty, Woodfins, LLC part warranty will not cover any labor or other cost for any installation or replacement.
Where are you located?
Woodfins, LLC serves customers nationwide, we ship our parts from locations around the country, depending on where we have the best part for the customer. Woodfins, LLC Proprietary fulfillment model places the higher priority on quality over part location meaning the best part we can provide gets picked even if it travels across the country. Woodfins, LLC headquarters are in Midlothian Virginia which is just outside of Richmond.
How many miles are on this part?
For engines and transmissions, Woodfins, LLC guarantees that the engine or transmission you purchase will not exceed the national average of miles driven per year (15,000) multiplied by the age of the vehicle for which you order a part.
For example: if the customer orders a part for a 2005 vehicle and it’s the year 2012, the customer’s vehicle would be seven years old. The seven years are then multiplied by 15,000 miles per year totaling 105,000 miles.In this case Woodfins, LLC will make sure the engine or transmission you purchase will not have more than 105,000 actual miles.
For older vehicles, we will not send an engine or transmission that exceeds 175,000 miles.
What happens if my part is wrong or bad?
If the part is wrong and the customer notifies us within 30 days, Woodfins, LLC will send the correct part and pick up the wrong part at our expense.
If the part fails within the warranty period, Woodfins, LLC will send you a replacement under the warranty terms purchased or issue a full refund at Woodfins, LLC sole discretion. If it is within 30 days of purchase the customer can choose between a full refund and or a replacement part, if a replacement is available.
How do you test your parts?
Woodfins, LLC testing may include but not be limited to a run test, compression test for engines, visual inspection, research on the donor vehicle, and pan or fluid removal. We attempt to test every part to the best of our ability but this may not occur for every invoice/order.