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DELIVERY GUIDELINES
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Instant Pricing – Buy Online
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1-888-883-4466
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Terms and Conditions
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Last Updated on February, 2011
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Woodfins mission is to grow the used auto parts industry through innovation, technology
and sharing success.
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Woodfins wants to provide you with straightforward information about doing business
with us. If you have any questions after reading the terms and conditions below,
please contact one of our Customer Care Representatives so we may address your concerns.
Thank you for choosing Woodfins… we look forward to serving you.
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Woodfins Terms of Use
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By using the Woodfins.com website, you represent and warrant that you are 18 years
of age or older. Upon making a purchase with Woodfins, you agree to Woodfins Terms
and Conditions of Purchase, as stated below
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Shipping & Delivery
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Our shipping options apply to standard delivery within the continental U.S. Additional
charges apply for shipments made to non-standard delivery locations.
For more information about our shipping standards please click
here
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Return Policy
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Woodfins is pleased to offer our customers the quality and value provided by our
guaranteed used auto parts, and we want you to be satisfied with your purchase.
If for some reason you are not satisfied, Woodfins offers our customers the following
return policy:
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- You may return a part for refund or exchange within thirty (30) days from delivery
date, provided that the part has not been installed and is returned in the same
condition as provided to you.
- To initiate a return or exchange, please contact a Woodfins Customer Care Representative
at 1-888-883-4466 to obtain a return authorization. Woodfins will then arrange for
return shipping of your part. Returns not authorized or arranged by Woodfins will
not be accepted or refunded.
- Upon installation of your part within 30 days of delivery, any requests for a return
or exchange are subject to Woodfins warranty policy
and must be processed through our Warranty Department by calling 1-888-883-4466.
- Once your returned part is received and inspected by Woodfins (usually within 2
business days of receipt), we will process your refund to the original method of
payment. Please note that once Woodfins has processed your refund, it may take an
additional 2-4 business days for your credit card company to post the refund to
your account.
- Shipping and handling are non-refundable on cancelled, returned or exchanged product(s).
These fees will be refunded when a return or exchange is due to Woodfins providing
an incorrect part (not matching the part ordered) or a defective part. Additional
shipping charges that were applied for parts shipped to non-standard delivery locations
or to locations outside the continental U.S. are also not refundable.
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Warranty Policy
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Woodfin supports your choice to purchase one of our guaranteed used auto parts by
including a 90 day unlimited mileage limited part warranty. One (1) and Three (3)
year limited part warranties are also available at an additional charge. Listed
below are some of the key points from our warranty guidelines.
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- LIMITED PART WARRANTY: Subject to the limitations contained in the Woodfins
Warranty document, all of our parts come with a 90 day warranty. Woodfins expressly
warrants to the original purchaser from the date of purchase against the failure
of the part as specifically described on the packing slip accompanying such part
due to defects in Woodfins materials or workmanship (a defective part). One (1)
and Three (3) Year Extended Part Warranty coverage and a One (1) year Labor Warranty
can be added for an additional charge. Prices vary depending on part purchased and
length of coverage. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED
BY THIS WRITTEN WARRANTY.
- Warranty validation procedures are required for engines, transmissions, axle assemblies,
and transfer cases, as indicated on the Woodfins Warranty document. Failure to properly
validate your warranty will render the warranty invalid.
- LIMITED LABOR WARRANTY: Available on One (1) and Three (3) year Part Warranties
for an additional charge. If the warranted part is originally installed by an ASE-certified
facility, and the warranty is properly validated at the time of installation, Woodfins
will provide a One (1) Year Limited Labor Warranty from the date of original purchase,
subject to the terms, exclusions, general and specific limitations of our Limited
Part Warranty. Labor reimbursement will be in accordance with the original installation
hourly rate and labor hours incurred, not to exceed the rate of $55.00 per hour
and not to exceed the applicable hours schedule for the work performed as published
in the Mitchell Repair Manual or AllData labor specifications. Labor reimbursement
amount not to exceed original part price.
- Incidental or consequential damages including, but not limited to, damage to or
the cost of related parts, loss of income, travel expenses, loss of transportation,
towing fees, rental vehicles or diagnostics are not covered by this warranty.
- Parts installed in vehicles used for fleet or commercial purposes, in vehicles that
are raced or used off-road, or in vehicles with modifications, including but not
limited to the installation of parts not originally intended for the vehicle by
its manufacturer, are not covered by this warranty.
- This warranty does not cover damage or failure arising directly or indirectly from
improper installation (not in accordance with the original equipment manufacturer’s
specifications) or related vehicle problems, misuse, maintenance, neglect, abuse,
overheating, vandalism, abnormal operation, environmental conditions, accident or
any damage which was apparent and not reported at the time of delivery.
- The above represents a portion of our warranty guidelines. For complete warranty
details please click here.
- This limited warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
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DELIVERY GUIDELINES
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CALL US TOLL FREE
1-888-883-4466
Monday - Friday 8:00am To 7:00pm
EST
Saturdays 9:00am
To 3:00pm EST
Sundays - Closed
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The Woodfins Experience
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Our entire team at Woodfins is committed to our mission of growing the used auto
parts industry through innovation, technology and sharing success while giving everyone
access to the many values of Guaranteed Used Auto Parts.
We believe that when an engine or transmission for almost any vehicle fails, we
can help save the vehicle owner money on these costly vehicle repairs.
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Read More...
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Close
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The Woodfins Experience
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Our entire team at Woodfins is committed to our mission of growing the used auto
parts industry through innovation, technology and sharing success while giving everyone
access to the many values of Guaranteed Used Auto Parts.
We believe that when an engine or transmission for almost any vehicle fails, we
can help save the vehicle owner money on these costly vehicle repairs. Our customers
also save our environment because a new part does not need to be manufactured when
a quality used part already exists and is ready to be shipped anywhere from Woodfins.
We want your experience with our products and service to exceed your expectations
so you feel good recommending us to family and friends for anything from that engine
or transmission to a taillight, wheel, radio, window and almost any other part that
broke or went bad for all makes and models of vehicle.
Please let us know how we did.
Joey Woodfin
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ABOUT
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