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FAQs
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Who is Woodfins?
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Headquartered near Richmond, Virginia, Woodfins is the leading nationwide supplier
of guaranteed used auto parts and has been providing quality used auto parts for
three generations. With millions of genuine used factory original parts available,
covering nearly every make and model since 1986, Woodfins has the part you need
for your next vehicle repair. Woodfins guaranteed used auto parts can be purchased
on the web at
www.woodfins.com
which was the first interactive web site ever built for used auto parts. We ship
your parts directly where you need them to be – your home, your repair shop, or
just about anywhere else.
Our standards of quality and customer service lead the industry. Together with low
and clearly stated online prices and many warranty options, Woodfins provides consumers
with confidence in their used auto parts shopping experience.
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What is included with the price shown online?
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The price posted online includes our base warranty of 90 days. Each customer then
has many warranty and shipping options to choose from right at their fingertips
in our easy to use online store.
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How long before the part arrives?
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All Woodfins parts will be delivered within the continental U.S. within 7 business
days. This allows for 2 business days of order processing and up to 5 business days
for shipping.
For faster service, Woodfins offers Accelerated Delivery within 4 business days
for an additional charge. You will see shipping options and prices after you add
the product in the shopping cart. For more information on Accelerated Delivery options
click
here
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Where will my part be delivered?
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Woodfins can ship your part to your home, your repair shop, or to just about any
other location you need it delivered to. We are unable to deliver our parts to post
office boxes however and freight items cannot be delivered to an apartment.
For speedier delivery we highly recommend you choose a commercial address or place
of business as your delivery address to insure there is someone available at the
time of delivery.
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What is the warranty on Woodfins Guaranteed Used Parts?
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Woodfins supports your choice to purchase one of our guaranteed used auto parts
by allowing you to choose between a ninety day, one year or three year unlimited
mileage part warranty. A one (1) year labor warranty is also available at an additional
charge when you choose a one(1) or three (3) year part warranty and your part is
installed by an ASE-certified mechanic in accordance with Woodfins warranty validation
guidelines. Please refer to our Warranty page for complete details.
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What if the customer orders the wrong part?
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Customers can exchange the part for the correct part with payment of additional
freight and any difference in the cost of the item. Please Call Woodfins at 888-883-4466
prior to ordering with any questions or for a confirmation.
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How do I cancel a Woodfins order?
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Please Call Woodfins toll-free at 1-888-883-4466 to cancel an order.
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How do I contact Woodfins?
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We have a sales and service center that is available to answer any questions. Contact
Woodfins by Phone toll-free 1-888-883-4466.
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Are there parts you do not sell?
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There are some parts that can't be sold or shipped simply because of regulations.
Certain parts are not sold because we do not believe they provide good value for
our customers. Air bags (containing explosives) and catalytic converters are examples
of parts that can't be shipped. We don't sell parts that are subject to wear or
deteriorate with age. For example, we do not sell used batteries or brakes online.
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What parts do you carry?
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We are able to provide the customer with a selection of millions of parts from all
years, makes and models since 1986.
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What if my search doesn't find any parts?
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Although most of our parts are listed in the catalog, there are a few that are not.
If the part is not listed in your search, it does not mean that the part is not
available. Please call toll free 888-883-4466 to speak directly with a Customer
Service Representative who can assist with your order.
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What types of payments do you accept?
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We accept all major credit cards. However, we do not accept cash or personal checks.
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How do I place an order?
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Woodfins is proud to be one of the few used auto parts companies offering clearly
stated pricing and the ability to purchase your used auto parts online. You may
place your order 7 days a week, 24 hours a day via our website at www.woodfins.com.
You may also make your purchase over the phone with one of our Used Parts Specialists
by calling us toll-free at 1-888-883-4466. Hours of operation for our call center
are posted at the bottom of this page. We look forward to serving you.
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What is your return policy?
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Woodfins is pleased to offer our customers the quality and value provided by our
guaranteed used auto parts, and we want you to be satisfied with your purchase.
If for some reason you are not satisfied, Woodfin offers our customers the following
return policy:
You may return a part for refund or exchange within thirty (30) days from delivery
date, provided that the part has not been installed and is returned in the same
condition as provided to you. The customer is responsible for all shipping costs
and these costs may be deducted from the refund through a 20% restocking fee not
to exceed $300.
To initiate a return or exchange, please contact a Woodfins Customer Care Representative
at 1-888-883-4466 to obtain a return authorization. Woodfins will then arrange for
return shipping of your part. Returns not authorized or arranged by Woodfins will
not be accepted or refunded.
Upon installation of your part within 30 days of delivery, any requests for a return
or exchange are subject to Woodfins warranty policy and must be processed through
our Warranty Department by calling 1-888-883-4466.
Once your returned part is received and inspected by Woodfins (usually within 2
business days of receipt), we will process your refund to the original method of
payment. Please note that once Woodfins has processed your refund, it may take an
additional 2-4 days for your credit card company to post the refund to your account.
To cover the costs of processing and shipping, a restocking fee of 20% of the original
sales price, not to exceed $300, is applicable on cancelled orders and on returned
or exchanged product. This fee will be waived when the cancellation, return or exchange
is due to Woodfins error, such as providing an incorrect part (not matching the
part ordered) or a defective part. Additional charges may apply on returns or exchanges
shipped from non-standard delivery locations or from outside the continental U.S.
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What to Expect with your Woodfins Part?
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Drive Train parts (Engines, Transmissions, Transfer Cases, axle assemblies):
- Part will be inspected and tested when possible
- Part will have all fluids drained (some residue may remain)
- Warranty validation procedures will need to be followed to meet warranty guidelines
- In the case of Automatic Transmissions a Torque Converter will be included
All Other Parts
- Part will be inspected for cracks, dents, scratches, previous repairs, broken mounting
points
- Model and style will be matched for correct interchange application
- Color match not guaranteed unless specifically requested (additional charges apply)
- Part will be bench tested if possible to ensure unit is operational
- Part will be inspected for material integrity and proper operation
- Order will be complete with all parts as indicated in the “What’s included” section
of the Part Details page
- Where applicable part will be inspected to be straight and true
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What is a core charge?
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Some products have a core charge associated with them. A core is some portion of
a part that can be recycled or reused by the recycling industry. Doing this helps
our environment and helps keep the cost of recycled parts low. For these reasons
a product with a core has an additional charge associated with it. If the old part
is returned in reusable condition, the core charge will be credited back to the
card used to purchase the part. Please note: It is the customer's responsibility
to pay any shipping cost associated with shipping a core back to Woodfins. When
returning a core please perform the following: Empty all fluids from the core, write
your invoice number on your shipment and securely ship to the following address:
Woodfins Core Returns, 12910 Genito Road, Midlothian, VA 23112.
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What are these abbreviations?
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DRW or SRW refers to a truck and DRW is dual rear wheels and SRW is single rear
wheel.
AT or MT means Automatic Transmission or Manual Transmission
QTR mtd or Lid mtd refers to taillights and QTR is a light mounted in the quarter
panel and Lid mtd is a light mounted in the trunk lid
LHD or RHD means Left Hand Drive or Right Hand Drive (which side of the car you
sit in to drive it when looking out of the windshield)
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Is this part rebuilt, remanufactured, new, or used?
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All of Woodfins parts are guaranteed used auto parts. Our parts come from wrecked,
insurance, abandoned vehicles and some are sold to recyclers for junk. This is an
OEM used part. It will not look new or remanufactured.
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What does the warranty cover?
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Woodfins parts warranty covers a defective part during the warranty period purchased
on the original invoice. If the part goes bad, we will send the customer a replacement
part without charge. We also offer a labor warranty that would cover some of the
mechanics labor charge to replace the warranted part from Woodfins. If the customer
does not purchase the labor warranty, Woodfins part warranty will not cover any labor
or other cost for any installation or replacement.
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Where are you located?
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Woodfins serves customers nationwide, we ship our parts from locations around the
country, depending on where we have the best part for the customer. Woodfins Proprietary
fulfillment model places the higher priority on quality over part location meaning
the best part we can provide gets picked even if it travels across the country.
Woodfins headquarters are in Midlothian Virginia which is just outside of Richmond.
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How many miles are on this part?
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For engines and transmissions, Woodfins guarantees that the engine or transmission
you purchase will not exceed the national average of miles driven per year (15,000)
multiplied by the age of the vehicle for which you order a part.
For example: if the customer orders a part for a 2005 vehicle and it’s the year
2012, the customer’s vehicle would be seven years old. The seven years are then
multiplied by 15,000 miles per year totaling 105,000 miles.In this case Woodfins
will make sure the engine or transmission you purchase will not have more than 105,000
actual miles.
For older vehicles, we will not send an engine or transmission that exceeds 175,000
miles.
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What happens if my part is wrong or bad?
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If the part is wrong and the customer notifies us within 30 days, Woodfins will
send the correct part and pick up the wrong part at our expense.
If the part fails within the warranty period, Woodfins will send you a replacement
under the warranty terms purchased or issue a full refund at Woodfins sole discretion.
If it is within 30 days of purchase the customer can choose between a full refund
and or a replacement part, if a replacement is available.
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How do you test your parts?
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Woodfins testing may include but not be limited to a run test, compression test
for engines, visual inspection, research on the donor vehicle, and pan or fluid
removal. We attempt to test every part to the best of our ability but this may not
occur for every invoice/order.
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